Top 10%

    Congratulations to the Top 10% in Patient Experience

    The voice of the patient is strong at Springfield Clinic! Last year, we collected more than 110,000 patient experience surveys through our experience partner Press Ganey. We are proud to announce and celebrate that 62% of our eligible* providers rank in the Top 10% nationally for patient experience based on their 2023 survey scores. Of our 270+ Springfield Clinic providers who rank in the Top 10%, more than half are recognized even further as serving in the Top 1% for patient experience nationwide. We want to recognize and thank our providers for this accomplishment.

     

    “All too often the traditional health care experience is cold and intimidating for patients. It shouldn’t be. When you wrap world-class care around a modern and convenient patient experience where respect for the patient is the key focus, you see the results that we’re seeing right now at Springfield Clinic,” says Zach Kerker, vice president of brand, experience and advocacy.

     

    The 270+ physicians, nurse practitioners and physician assistants who earn the Top 10% designation receive a special recognition badge on their provider profile pages on our website. These consistent efforts from our providers and the teamwork with their care teams have increased Springfield Clinic’s net promoter score, a measurement of patients’ likelihood to recommend the practice to friends and family, by six points over the past two years. Springfield Clinic’s NPS score currently sits at 86, an exceptional score against industry benchmarks

     

    “We appreciate our patients’ time and constructive feedback, which we review weekly to identify opportunities to improve and recognize our providers and care teams that consistently deliver an exceptional patient experience,” added Kim Leistner Root, director of experience and internal communication.

     

    Congratulations the Top 1%** and Top 10% 

    Allergy, Asthma & Immunology 

    Penelope Ewbank, MD 

    Renu Govindaiah, MD **

    Cancer Center 

    Brian Baumann, MD

    Brooke Bell, PA-C

    Lori Bick, APRN, CNP ** 

    Benjamin Fischer-Valuck, MD, MS **

    Timothy Gillison, MD **

    Andrew Guardia, PA-C **

    Mallory Waltrip, APRN, CNP

    Scott Mink, MD

    Parashar Nanavati, MD

    Archana Nayani, MD **

    Preet Singh, MD **

    Brittney Veenstra, APRN, CNP **

    Namita Vinayek, MD

     

    Cardiology 

    Stephen, Chen, DO, FACC, FSCAI

    Megan Ferrill, PA-C

    Ashley Rees, APRN, CNP

    Tasha Schuette, PA-C

     

    Center for Women’s Health 

    Neha Amin, MD **

    Heather Beal, MD **

    Tara Bennett, MD

    Ginger Boehler, APRN, CNP

    Cheryl Brown, MD **

    Brigitta Cherry, APRN, CNP

    Leslie Dignan-Moore, MD **

    Mary Beth Ditman, APRN, CNP

    Samantha Dunkirk, APRN, DNP, CNP

    Richard Eden, MD **

    Alyce Ferrill, MD **

    Megan Forshee, DO **

    Xochitl Garcia, MD, FACOG, MIGS

    Amy Hall, MD **

    Jillian Henry, MD **

    Pamela Kelley, APRN, CNP **

    Beth Killam, APRN, CNM **

    Nora Maczura, MD

    Kara McCoy, MD ** 

    Amanda O’Brien, MD 

    Lindsey Ostermeier, APRN, CNP **

    William Putman, MD **

    Angelique Rettig, MD **

    Alison Rinaberger, MD **

    Wendy Rodgers, APRN, DNP, CNP

    Stacy Roher, APRN, CNP

    Amanda Shull, PA-C 

    Deana Stefko, APRN, CNP

    Dustin Stehling, MD **

    Erin Stone, MD **

    Mary Tisdale, APRN, CNM **

    Robin Wells, APRN, CNP **

    Chiropractic 

    Abigail Buerkett, DC **

     

    Colon & Rectal Surgery 

    Jac Cooper, MD

    Rachel DeLong, APRN, CNP **  

    Peter Hofmann, MD **

    Paul Pacheco, MD, FACS, FASCRS **

    Brad Paris, MD, FACS **

    James Thiele, MD, FACS, FASCRS **

    E. Dawn Woodward, MD, FACS, FASCRS

    Dermatology 

    Vivianne Beyer, MD **

    Joseph Conlon, MD **

    Elle Davis, MD **

    Frances Deadmond, PA-C **

    Sarah Dietrich, MD 

    Taylor Donahue, APRN, CNP **

    Josiah Hamilton, PA-C

    Judith Knox, MD

    Bridget McIlwee, DO, FACMS **

    Elizabeth Meinhart, APRN, CNP

    Heather Rothert, APRN, CNP **

    Lana Schmidt, MD **

    Jody Schumacher, APRN, CNP **

    Colleen Silva, MD **

    Katherine Stealey, MD

    Brittany Sweet, MD

    Taylor Tennill, MD

    Angela Younker, APRN, CNP 

    Kathleen Weber, APRN, CNP ** 

    Endocrinology 

    Michael Genin, PA-C

    Kevin Hazard, MD **

    Kevin Starkweather, APRN, DNP, CNP 

     

    Family Medicine 

    Bryan Albracht, DO

    Melinda Barthelme, APRN, CNP

    Solmaz Bauk, MD

    Joshua Billington, MD **

    Alison Bilyeu, MD 

    Scott Bilyeu, MD ** 

    Bethany L. Bitner, MD

    Lindsay Blakley, PA-C **

    Geoffrey Bland, MD

    Ami Broughton, APRN, CNP **

    Benjamin Cady, MD **

    Dennis Carroll, MD

    Taylor Cook, APRN, CNP **

    Marissa Cowell, PA-C **

    Brittany Denton, APRN, CNP

    John Di Mondo, MD

    Constance Esslinger, APRN, CNP **

    Curtis Farr, MD **

    Dakota Gilbert, MD

    Hank Habing, APRN, CNP **

    Rachel Hancock, APRN, CNP **

    Carol Harper, PA-C **

    Julie Hart, PA-C ** 

    Kaci Havlin, APRN, CNP

    Mindy Hazard, APRN, CNP **

    Jodi Heller, APRN, CNP

    Jennifer Hendricks, APRN, CNP **

    Kaitlin Henry, MD **

    Hope Knauer, MD

    Corey Lipe, APRN, CNP 

    Shiloh Lipe, PA-C **

    Ashlie Long, APRN, CNP **

    Natalie Mahoney, MD

    John Malcott, MD

    Taylor Manivannan, PA-C

    Cynthia Marschner, DO **

    Christopher Martinek, MD, MPH **

    Becky McGinnis, APRN, CNP **

    Mark McKay, MD **

    Emily Nosbisch, APRN, CNP **

    Anne Notz, PA-C **

    Melissa Osowski, APRN, CNP

    David Padgett, PA-C

    Paul Phillips, MD **

    Clarissa Reed, PA-C

    Michelle Reeves, MD **

    Mary Samulevich, APRN, CNP

    Mindy Sanders, PA-C

    Larry Sapetti, MD **

    Julie Anne Shepherd, MD **

    Jennifer Schuermann, MD

    Joseph Standard, MD

    James Stegeman, MD

    Christopher Stortzum, MD **

    Elizabeth Talbert, APRN, CNP **

    Melinda Vance, APRN, CNP **

    Amy Waschull, MD **

    Kelly West, APRN, CNP

    Randy Western, MD **

    Sarah White, APRN, CNP

    Stacy Wieland, APRN, DNP, CNP

    Gastroenterology 

    Sanjay Bangarulingam, MD

    Timothy Biagini, MD, AGAF

    Tyson Corbin, PA-C

    Heather Ey, APRN, CNP 

    Mary Klunick, APRN, CNP **

    Amanda Mabus, PA-C

    Lisa McDowell, PA-C

    Rahul Nayani, MD, MPH

    William Peterson, MD

    Jessica Schnebly, APRN, DNP, CNP

    General Surgery 

    Robin Alley, MD, FACS **

    Rachael R. Ashcraft, MD, FACS **

    Aaron Brewer, MD, FACS

    Karen Collins, APRN, DNP, CNP **

    Eric M. Cox, MD, FACS **

    David Crawford, MD, FACS

    Chadrick Evans, MD, FACS **  

    Eric High, MD

    Vaishali Patel, DO **

    Elizabeth Wade, APRN, CNP

    Infectious Disease & Travel Medicine 

    Lyndsey Heise, MD

    Geela Ruckman, APRN, CNP **

     

    Internal Medicine 

    Lindsey Atwood, MD **

    Vickie Bushur, APRN, CNP **

    Kathryn Cervi, APRN, CNP

    Melissa Cox, MD, FAAP, FACP **

    Jennifer Deeb, APRN, CNP **

    Donald Graham, MD, FACP **

    Brenda Hemann, APRN, CNP **

    Ashley Kaesebier, APRN, CNP **

    Cathy McAfee, MD **

    Roger McClintock, MD **

    Elizabeth O’Brien, MD

    Tina Rozene, MD **

    Kenneth Sagins, MD **

    Patricia Schneider, APRN, CNP **

    Janelle R. Smith, DO

    Megan Steely, PA-C

    Idelle Woodson, MD, MPH 

    Interventional Spine Care 

    Maycen Wiseman, APRN, CNP

    Nephrology 

    Bhavani Adusumilli, MD

    Terra Curtis, APRN, CNP **

    Theresa Durbin, PA-C

    Nicolas Forero, MD **

    David Gelber, MD

    Christina Hornback, APRN, CNP **

    Jessica Lee, APRN, CNP **

    Ahmad Mohamad, MD

    Richa Pandey, MD

    Bradford West, MD

    Aileen Zhen, DO

    Neurology 

    Andrea Bushnell, APRN, CNP

    Samuel Capouch, MD **

    David Gelber, MD

    Megan Griggs, PA-C

    Jenna Pelc, APRN, CNP

    Ophthalmology 

    John Kwedar, MD

    Robert Lowenthal, MD

    Jessi Prentice, APRN, CNP **

     

    Optometry 

    Kim Krager, OD **

    Robert Smith, OD

    Robin Valenti, OD **

     

    Orthopedics 

    Amy Armstrong, APRN, DNP, CNP

    Elizabeth Cheney, APRN, CNP

    Marc DeJong, MD

    Nathaniel Gregoire, PA-C **

    Mark Greatting, MD

    Rebecca Harris, APRN, CNP

    Diane Hillard-Sembell, MD

    Allison Mayfield, MD **

    Adam Norton, MD

    David Purves, PA-C

    Benjamin Stevens, MD **

    Nicole Wirtz, PA-C

    Jared Whetstone, PA-C **

    Christopher Wottowa, MD **

     

    Otolaryngology (ENT) 

    Maurya Hofner, PA-C

    Pediatrics 

    Shad Beaty, MD **

    Purvi Bhandari, MD, FAAP **

    Raymond Castaldo, MD, FAAP **

    Joseph Conlon, MD  (Dermatology) **

    David Cross, MD **

    Jennifer DeLuka, MD **

    Christopher Ehrlich, MD **

    Gretchen Gibbs, MD, FAAP

    Claudine Gillison, MD **

    Lynn Kink, MD

    Molly Lundy, MD **

    Misty Phillips, MD, FAAP **

    Heather Rothert, APRN, CNP (Dermatology) **

    Beth Steh, MD **

    Angela Younker, APRN, CNP (Dermatology)

    Kacey Zobrist, DO ** 

    Plastic & Reconstructive Surgery 

    Tyler Evans, MD

    Shannon Fasig, APRN, CNP

    Aubrie Hubbert, APRN, CNP, CANS **

    Sydney Lynch, PA-C **

    Shelley Scaff, APRN, CNP

    Podiatry

    Mary Sipes, DPM, FACFAS

    Pulmonology & Sleep Medicine 

    Philip Abraham, MD, FCCP **

    Elinor Berry, PA-C

    Taylor Joslin, APRN, DNP, CNP **

    Jon Mann, MD

    Jeremiah Reedy, MD **

    Elena Winters, APRN, CNP

     

    Rheumatology 

    Jason Guthrie, MD **

    Jeffrey Horvath, MD ** 

    Timothy Lenardo, MD

    Michael Pick, MD **

    Robert Trapp, MD **

    Urgent Care 

    Stanley Allen, MD, FAAP **

    Amy Haefeli, APRN, CNP

    Sarah Wilks, APRN, CNP

     

    Urology 

    Katie Chiles, APRN, CNP

    Scott Morgan, MD

    Jennifer Sunderland, PA-C

    Vascular Surgery 

    Lynne Barkmeier, MD, FACS

    Andrew Lambert, MD **

    Stephen Ryan, MD ** 

    *Note: *To be eligible for this recognition based on Press Ganey patient experience survey date, providers with Press Ganey accounts must achieve the 90th percentile rank or higher for 'Care Provider Overall' with an n size of 30 or higher for completed surveys received in 2023. Springfield Clinic’s Press Ganey data does not represent data from providers in the following areas: Anesthesiology, Audiology, Critical Care Medicine, Hospital Medicine, Physical Therapy, Radiology or Trauma & Acute Care Surgery.