The voice of the patient is strong at Springfield Clinic! Last year, we collected more than 110,000 patient experience surveys through our experience partner Press Ganey. We are proud to announce and celebrate that 62% of our eligible* providers rank in the Top 10% nationally for patient experience based on their 2023 survey scores. Of our 270+ Springfield Clinic providers who rank in the Top 10%, more than half are recognized even further as serving in the Top 1% for patient experience nationwide. We want to recognize and thank our providers for this accomplishment.
“All too often the traditional health care experience is cold and intimidating for patients. It shouldn’t be. When you wrap world-class care around a modern and convenient patient experience where respect for the patient is the key focus, you see the results that we’re seeing right now at Springfield Clinic,” says Zach Kerker, vice president of brand, experience and advocacy.
The 270+ physicians, nurse practitioners and physician assistants who earn the Top 10% designation receive a special recognition badge on their provider profile pages on our website. These consistent efforts from our providers and the teamwork with their care teams have increased Springfield Clinic’s net promoter score, a measurement of patients’ likelihood to recommend the practice to friends and family, by six points over the past two years. Springfield Clinic’s NPS score currently sits at 86, an exceptional score against industry benchmarks
“We appreciate our patients’ time and constructive feedback, which we review weekly to identify opportunities to improve and recognize our providers and care teams that consistently deliver an exceptional patient experience,” added Kim Leistner Root, director of experience and internal communication.
Congratulations the Top 1%** and Top 10%