Take a quick tour of some of the portal features by clicking the button below.

You can review the step-by-step instructions for these features in the tip sections below.

Tour athenahealth Portal Features

We are here to help!

If you can't find what you need in our resources below, reach out to our portal support team. Portal support is available for additional assistance Monday through Friday, 8:00 a.m. to 5:00 p.m.

Phone: 217.572.1731

Email: [email protected]

Did you forget your athenahealth patient portal password? It happens to the best of us.

Click here to reset your password!

Note: Your password must contain an uppercase letter and a number and be between 8 and 72 characters long.

Portal tip: Use your browser instead of the mobile app for athenahealth

We recommend using the web browser version of the athenahealth patient portal, even on mobile, for the best portal experience. However, you can use the app to view upcoming appointments, test results and bills as well as to message your care teams.

Portal tip: Avoid phone tag and message your care team

You can use the athenahealth portal to securely message your established Springfield Clinic care teams or our Patient Advocate Center.

Can't find your provider in your messaging drop-down?

If you do not see your Springfield Clinic provider as available to message in the drop-down menu on your portal home screen, please fill out the provider connection form below to request access. This is available to patients who have been seen by that provider within the last three years.

Provider Connection Request Form

Portal Tip: Invite a family member to be in the know with you

You can invite any other athenahealth adult portal user to access your health information from the portal. You must know their date of birth and the email and phone number they have in their athenahealth account to send the invitation.

NEW! Digital proxy access request form now available.

Proxy access is available for minors (0-11 years), patients aged 18+ and dependent adults. You still have the option to complete a proxy access request form in person during your visit, or you can save time by using our convenient online request form.

Request Proxy Access

New Look, Same Notes: Find Your Visit Details Faster!

As of Aug. 21, 2025, all of your providers' notes under "Visit Notes" in your portal. You'll still get the "We took notes for you" email after your visit.

But now, when you log into the web browser version of your portal, go to Visit Notes. You'll see two files for each visit:

• NEW! Medical Care Record - Your detailed notes from your provider

• Patient Care Summary - A brief overview

Bonus: All past visit notes in athenahealth are now under Visit Notes—no more searching in Forms and Documents.

Watch the video above for a quick summary of how to find your visit notes after an appointment!

Portal Tip: Save time and pay bills online

Visit the Billing & Payments section of your portal to access and pay your bills and view your insurance and payment methods on file through athenahealth.

About the athenahealth patient portal

Creating an account

Messaging your provider

Your medical records

Troubleshooting & resolutions

Have questions about our previous portal, FollowMyHealth? Click here.