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    Patient Portal

    Transitioning to a NEW Patient Portal Experience

    athenahealth logo

    Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR) system, athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform. With the transition to athenahealth, patients will take advantage of an upgraded portal experience!

    During this transition period, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by August 2024. We appreciate your patience during this time.

    NEW! athenahealth patient portal

    Sample athenahealth patient portal homepage on desktop

    myHealth@SC (Follow My Health) patient portal

    Sample myhealthatsc follow my health patient portal homepage on desktop

    Which Portal Should I Access?

    During this transition period, portal access will depend on the location and provider of your appointment. Locations that have transitioned to the new EHR will access the NEW athenahealth patient portal. Locations that have not yet transitioned will access the myHealth@SC (Follow My Health) patient portal. Please use the below guide to help determine which portal to access.

    If you've received care with any other location/provider:

    Contact our portal support team for assistance

    Phone: 217.528.7541 ext. 70228
    Email: [email protected]

    5 Ways to Streamline Your Health Care with our Patient Portal

    1. Stay connected, anywhere, anytime

    Have a question or need to reach out to your provider? Our patient portal allows you to send a secure message directly to your provider's office at your convenience, from anywhere in the world.

    2. Test results at your fingertips

    You can access your test results on your time thorough our patient portal, empowering you with quick access to your health information.

    3. Request appointments and prescription refills

    Take control of your schedule and medications. Request appointments and prescription refills with just a few clicks, ensuring you get the care you need, when you need it.

    4. Pay your bill online

    You can access your detailed bill summaries and make payments anytime by simply logging into your patient portal account.

    5. Manage health information

    Keep your health information organized and accessible. Our Patient Portal lets you manage your health information efficiently, putting you in charge of your well-being.

    Sample athenahealth patient portal homepage displayed on laptop screen

    FAQs

    Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR) system, athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform. With the transition to athenahealth, patients will take advantage of an upgraded portal experience!

    During this transition period, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by August 2024. We appreciate your patience during this time.

    No, your account will not automatically transfer. Patients will need to re-enroll in the athenahealth patient portal and can do so at or after your first appointment with a provider/location that has transitioned to the new system.

    New patients will need to call and establish with Springfield Clinic before they are able to setup a portal account. Portal access is granted to existing Springfield Clinic patients with an email address on file.

    It is recommended that patients enroll in an athenahealth portal account at the first appointment with a provider/location that has transitioned to the new system. Alternatively, existing Springfield Clinic patients with an active email address in our system can setup a portal account online.

    No, an account for the athenahealth portal is not required to pay your bill online. If you wish to pay your bill online without logging into the portal, you will need your statement code.

    Your athenahealth portal account username will be your email address that is on file. If you've setup an account but can't remember your password, here are the steps for recovery:

    1. Visit Springfield Clinic's patient portal (linked here)

    2. Under the "Sign In to Your Portal" section, click the "Forgot Password" link

    3. You will need to enter the email address associated with your account. If you cannot remember the email address used, please contact our portal support team for assistance.

    4. A link to reset your password will be sent to the email address provided if it's linked to a portal account.

    If you have issues resetting your password, please contact our portal support team and we'd be happy to assist.

    Yes! Patients do not need to be in the office or on the phone to grant caregiver or guarantor access to their portal account. Follow the below steps to grant access:

    1. Log into patient portal

    2. Click patient name in the top right corner and choose “My Profile”

    3. A series of tabs will populate at the top; click “Family Access” to begin

    If needed, contact our portal support team and we can send the designated point of contact an invitation to your account.

    In compliance with HIPAA laws and legal privacy, authorized user access is available in three categories – minors* (newborn through 11 years), dependent adults (18 years and up) and self-assigned.