Man holding smart phone smiling.

    Patient Portal

    NEW Portal Experience

    athenahealth logo

    Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR), athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform.

    At your first visit with a location that has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone to enroll. Simply click the link provided and setup your account.

    During this transition, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by summer 2024. Your medical records in the FollowMyHealth portal will remain in your account and you will be able to continue accessing this historical information through your FollowMyHealth portal account. All future patient visits and test results will appear in the athenahealth portal. Click here to learn more about how this impacts your future visits.

    Please refer to the "Which Portal Should I Access" section if you need help determining which portal to access based on the provider and location of your visit. We appreciate your patience during this time.

    Setting up your athenahealth patient portal account

    The email address you use to create a new portal account in athenahealth must match the email address that is in our athenahealth system (electronic health record). If this email address does not match and you cannot complete portal registration, please email [email protected] and notify us what email address you would prefer to use for your portal account. Thank you! 

    Portal Access

    During this transition, portal access will depend on the location and provider of your appointment. Locations that have transitioned to the new EHR will access the NEW athenahealth patient portal. Locations that have not yet transitioned will access the myHealth@SC (FollowMyHealth) patient portal. Please use the below guide to help determine which portal to access.

    If you've received care with the following locations/providers*:

    List updated as of 5/29/24

    If you've received care with any other locations/providers:

    Contact our portal support team for assistance

    Phone: 217.528.7541 ext. 70228

    Email: [email protected]

    Current FollowMyHealth User?

    We appreciate your patience during this transition as we upgrade to our new electronic health record, athenahealth.

    Contacting Your Provider(s) Through the Current Patient Portal

    • As providers transition to the new athenahealth platform, they will no longer be accessible to message on the FollowMyHealth patient portal. Rather than directly messaging these providers, please call their offices (access department-specific phone numbers here) if you have a question for your care team.

    Accessing Your Medical Records in the Patient Portal

    • Your medical records in FollowMyHealth portal will remain and continue to be accessible in your account. However, all future patient visits and test results will appear in athenahealth once your provider has transitioned to the new system.

    • You can request medical records at any time online or by calling the Correspondence Section of Springfield Clinic's Health Information Management Department at 217.528.7541 ext. 77352

    At Your Next Appointment, Sign Up for NEW athenahealth Patient Portal

    • When you arrive for your first visit with a provider who has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone so you can enroll. Simply click the link provided and set up your account.

    • Once you've checked in to your appointment and your athenahealth portal is activated, you will have immediate access to directly message that provider who is already active on the new system. You can also view test results, request prescription refills and view visit notes through the new athenahealth portal.

    FAQs

    Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR) system, athenahealth. With this change, historical medical records will remain and continue to be accessible in FollowMyHealth, but the patient portal will be discontinued for all new visits once your provider has transitioned to athenahealth.

    During this transition, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by summer 2024. Your medical records in the FollowMyHealth portal will remain in your account and you will be able to continue accessing this historical information through your FollowMyHealth portal account. All future patient visits and test results will appear in athenahealth moving forward.

    As providers transition to the new athenahealth platform, they will no longer be accessible to message on the FollowMyHealth patient portal. Rather than directly messaging these providers, please call their offices (access department-specific phone numbers here) if you have a question for your care team.

    When you arrive for your first visit with a provider who has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone so you can enroll. Simply click the link provided and set up your account.

    Once you've checked in to your appointment and your athenahealth portal is activated, you will have immediate access to directly message that provider who is already active on the new system. You can also view test results, request prescription refills and view visit notes through the new athenahealth portal.

    FollowMyHealth data does NOT transfer to the new athenahealth portal. FollowMyHealth and athenahealth are two different software platforms. You will retain access to your medical records and historical data in FollowMyHealth for all visits prior to when you provider transitioned to athenahealth.

    Patients looking to access medical records for any visit can request them online or by calling 217-528-7541 ext. 77352 to speak to our Health Information Management Department.

    No, your account will not automatically transfer. Patients will need to re-enroll in the athenahealth patient portal and can do so at or after your first appointment with a provider/location that has transitioned to the new system. Please note that with this change, your historical medical records will remain in your FollowMyHealth account (and will continue to be accessible), but the patient portal will be discontinued for all new visits once your provider has transitioned to athenahealth.

    It is recommended that patients enroll in an athenahealth portal account at the first appointment with a provider/location that has transitioned to the new system. Alternatively, existing Springfield Clinic patients can contact portal support at 217.528.7541 ext. 70228 or by email at [email protected] and request a personalized invitation link to be sent via email or text message.

    The email address you use to create an athenahealth portal account must match the email address that is in our athenahealth system (electronic health record). If this email address does not match and you cannot complete portal registration, please email [email protected] and notify us what email address you would prefer to use for your portal account. We will update accordingly and can send you a personalized activation link.

    The athenahealth portal works best in the web browser version from your desktop or phone. While an iOS and Android app is available, we do not recommend downloading the app; it does not offer the same functionality as the web browser version.

    Patients looking to access medical records for any visit can request them online or by calling 217-528-7541 ext. 77352 to speak to our Health Information Management Department.

    Yes. Patients do not need to be in the office or on the phone to grant caregiver or guarantor access to their portal account. Follow the below steps to grant access:

    1. Log into patient portal

    2. Click patient name in the top right corner and choose “My Profile”

    3. A series of tabs will populate at the top; click “Family Access” to begin

    If needed, contact our portal support team and we can send the designated point of contact an invitation to your account.

    In compliance with HIPAA laws and legal privacy, authorized user access is available in following categories – minors* (newborn through 11 years) and dependent adults (18 years and up).

    athenahealth Portal

    Your athenahealth portal account username will be your email address that is on file. If you've setup an account but can't remember your password, here are the steps for recovery:

    1. Visit athenahealth patient portal login page (linked here)

    2. Under the "Sign In to Your Portal" section, click the "Forgot Password" link

    3. You will need to enter the email address associated with your account. If you cannot remember the email address used, please contact our portal support team for assistance.

    4. A link to reset your password will be sent to the email address provided if it's linked to a portal account.

    FollowMyHealth Portal

    1. Visit FollowMyHealth patient portal login page (linked here)

    2. Under the "Sign In" button, click the "Forgot your password?" or "Forgot your username?" link and follow the prompts to reset your password.

    3. If you cannot remember the username or email address associated with your account, please contact our portal support team for assistance.

    If you have issues resetting your password for either portal, please contact our portal support team and we'd be happy to assist.