myHealth@SC Patient Portal

Your health information is posted to a highly secure data repository 

• Review and update your health history and personal health record online
• Expedite appointment check-ins by completing and submitting forms online
• Download, fax, and email select health information – immunizations history, school exam forms, and more
• View personal health information from other participating organizations
• Review your personal medical record, including office visits, physician notes, conditions, and medications
• View test and lab results

• Request appointments when it’s convenient for you
• Request appointments with a new provider
• Request a prescription refill
• Send and receive messages from your doctor’s office
• Receive reminders for preventative and follow-up care
• Add SMS text messaging to your communication preferences

Authorized user access allows access to the health information of another person. Examples include:

• Minor child
• Dependent adult
• Spouse
• Legal guardian 

• myHealth@SC requires no downloads or installation and is accessible using your internet browser, making registration a simple “click and go” process. **If you have struggled with this process because of Silverlight issues, you are in luck! Silverlight is no longer a requirement to use myHealth@SC.
• A video tutorial provides a step-by-step guide of how to use the portal.
• A patient user guide and searchable knowledge base are easily accessible to answer frequently asked questions
• Scheduling appointments, sending emails and paying bills can all be completed directly from the home screen.
• The printing, faxing and emailing of secure messages, scanned documents, appointment information and more can be performed within the document viewer.
• Physician profiles can be shared to outside contacts from directly within the system.

Will my entire record be available?
Currently, certain portions of the record are not available electronically. These include:

• Records prior to January 2015 (available in paper form through a request to HIM)
• Behavioral health and protected minor visits
• Occupational medicine
• Ophthalmology diagnostic imaging
• Inactive records
• Allergy prescriptions/injection
• External body photographs and x-ray images
• Sensitive communications such as DCFS reporting
• Previous non-clinic integrations (I.e. Drs. Bansal and Klingler)
• Business records

Why do I get appointment reminders for some appointments in myHealth@SC and not for others?
Due to the utilization of different scheduling systems, appointments reminders are not available for the Ambulatory Surgery Center, Radiology and Laboratory.

What is the sign in and authentication process?
In order to use myHealth@SC, all users must have an FMH Secure Login. If you do not already have one of these accounts, you will be prompted to create one in the registration process. 

What if I don't receive the invitation email?
To ensure that the myHealth@SC invitation email reaches you, please check your "spam folder" and add noreply@followmyhealth.com as an approved sender.

Here is how to add an approved sender to popular email domains:

• Yahoo
• Gmail
• AOL, Comcast, Frontier, Centurylink, Embarqmail, Qwest
• Hotmail and Web Outlook.com
• Windows Live and Outlook Application
• MSN

Yahoo

1. Open Yahoo email account
2. Click Options
3. Click Settings
4. Click Filters
5. Click Add
6. Enter in the email address: noreply@followmyhealth.com
7. Use the drop down "Then deliver the email to the following folder": Select Inbox
8. Click Save

Gmail

1. Open Gmail account
2. Select contacts from the options on the left side of the Gmail Inbox
3. Select Create Contact on the top menu
4. Enter in the email address: noreply@followmyhealth.com
5. Click Save

AOL, Comcast, Frontier, Centurylink, Embarqmail, Qwest

1. Open email account
2. Click on Contacts (or address book)
3. Click New Contact
4. Enter in the email address: noreply@followmyhealth.com
5. Click Add Contact

Hotmail and Web Outlook.com

1. Open email account
2. Click on Settings (small gear icon at top right)
3. Click Safe and Blocked Senders
4. Enter in the email address: noreply@followmyhealth.com
5. Click Save

Windows Live and Outlook Application

1. Open email account
2. Click on Home tab in the ribbon
3. Click on Junk button
4. Select Safety options from drop-down menu
5. Click Add
6. Enter in the email address: noreply@followmyhealth.com
7. Click OK

MSN

1. Open MSN email account
2. Select Settings: Email | Junk e-mail (bottom left, just above Calendar)
3. From the E-mail settings screen, select Junk E-mail Guard
4. Select Safe List
5. Enter in the email address: noreply@followmyhealth.com
6. Select Add

How do I sign up for adult authorized user access?
There are two ways to grant adult authorized user access: dependent adult registration, and self-assigned adult registration.Visit any Springfield Clinic office and complete the Adult Authorized User Request Form. Return it to the receptionist.

1. Dependent Adult Authorized User  
   1. The receptionist will scan your photo ID and advise you of any other documentation necessary to the patient’s legal situation. Those items include:
      1. Power of attorney
      2. Guardianship papers
      3. Adoption papers
      4. Ward of the state or county
      5. Other
   2. Use the return address envelope to mail COPIES of the legal documents to the Springfield Clinic Privacy Office.
   3. Within 5-7 days you will receive a notification email from ‘noreply@FollowMyHealth.com’ with a link to complete the authorized user account.
   4. You will be asked to enter an INVITE CODE, which is the PATIENT’S BIRTH YEAR and then complete the final steps to establish the account.
   5. Sign into the account and start using all the convenient features of myHealth@SC!
2. Self-Assigned Authorized User
   1. A patient can also grant authorized user access to their own myHealth@SC account from within the portal.
   2. Log into your account and select Settings > Change Account Access.
   3. Enter the email address of the individual you would like to grant authorized user access to.
   4. Select a pass code for the individual to enter when accessing your account.
   5. Provide this code to the authorized user. 

Can a parent/guardian set up and manage an account for a child/dependent?
Yes. Minor child and dependent adult authorized user accounts must still be set up in person. Complete the authorized user account form and bring to any Springfield Clinic location.

Is there a timeout setting?
Yes, users will be automatically logged out of myHealth@SC after 10 minutes of inactivity.

Will online consults be available?
No, billable online consults with physicians are not available at this time. The messaging feature may be used to ask simple, non-urgent questions.

What if I have concerns about the content of my record?
Call Springfield Clinic at 800.444.7541 and ask for the Privacy Office. They will work with your provider to make any changes.

Can I un-enroll from myHealth@SC?
Yes, your account can be disabled from further communication of medical data but the historical data will remain. This can be done within the connections tab and removing the organization from which you no longer want information.

Some of the wording in my record seems to be abbreviated or stand for something. How can I know what it means?
It is common for medical records to use abbreviations. View our list of commonly used abbreviations.