Chief Executive Officer
As the organization's CEO, Williams reports directly to the Clinic's Board of Directors. He is accountable for all aspects of the organization's human, financial and physical resources, with the ultimate goals to provide the highest quality health care possible to the community, help partners and employees find satisfaction in their work and achieve sensible financial success. Williams joined Springfield Clinic in January 2017.
Williams most recently served as the Senior VP - Physician Mergers & Integration at International Council for Quality Care, Inc., a national consulting firm specializing in physician practice success. His leadership achievements include improving operational efficiency, redesigning primary care models, deploying information technology to drive quality and performance, and elevating the patient experience. For more than 25 years of his career in health care, Williams worked at Sentara Health in Norfolk, Virginia. At Sentara, a fully-integrated health care system, he served as the Chief Administrative Officer of the Sentara Medical Group and held that position for more than 12 years prior to his exit in 2009.
A native of Norfolk, Virginia, Williams attended Old Dominion University, also in Norfolk, where he graduated with a Master of Business Administration degree.
Jen Boyer, RN, MBA
Vice-President of Operations
As Vice-President of Operations, Boyer is responsible for numerous Springfield Clinic operational divisions, including the Ambulatory Surgery & Endoscopy Center, TeleNurse & TeleCommunications, two primary care regions, including offices in Springfield and satellites to the north and west, as well more than 10 medical specialty groups located at Springfield Clinic 1st – 800 Building.
Boyer brings more than 20 years practical nursing experience to her role, having launched her career as a staff nurse at Barnes-Jewish Hospital in St. Louis, through serving as Emergency Medical Services Director at Memorial Medical Center in Springfield more than 15 years later. She joined Springfield Clinic in 2012 as the Clinical Nurse Navigator for The Orthopedic Group and advanced to Service Line Director in 2014, where she served until her appointment to Springfield Clinic’s executive team in February 2017.
She has earned both a Bachelor of Science Degree in Nursing from Jewish Hospital College of Nursing and Allied Health and a Master of Business Administration / Health Care Administration from Benedictine University in Springfield. Her professional affiliations include American College of Healthcare Executives, American Organization of Nurse Executives, American Association of Orthopedic Executives and Sigma Theta Tau International, Honor Society of Nursing.
Vice-President of Managed Care & Ancillary Services
Cousins joined Springfield Clinic in August of 2017 as the organization’s Vice President of Managed Care and Ancillary Services. In that capacity, his responsibilities include oversight of the Clinic’s Imaging, Laboratory and Rehabilitation Services Departments, as well as the group’s Managed Care & Population Health services.
Just before joining Springfield Clinic, Cousins served as the Vice President of Client Success for CareCloud, a leading provider of cloud-based revenue cycle management (RCM), practice management (PM), electronic health record (EHR), and patient engagement solutions for medical groups. Having more than 20 prior years of experience in the health care industry, primarily with Athenahealth based in Massachusetts and Sentara Healthcare in Virginia, he offers a proven track record of success in operational efficiency, strategy, service and customer satisfaction.
Cousins earned a Bachelor of Science (BS) degree in Mechanical Engineering from Northeastern University in Boston, Massachusetts, as well as a Master of Business Administration (MBA) from College of William & Mary in Williamsburg, Virginia. He served as a member of the US Army Reserve at Fort Lee and Fort Eustis, both in Virginia, for 11 years, and achieved the distinguished rank of Captain prior to completing his service in 1998.
Vice-President and Chief Information Officer
As Vice President and Chief Information Officer, Jack O’Hara is responsible for overseeing the HIM, IT, MSO, Privacy and Project Management Office Departments.
Jack served most recently as an IT site director for the Manhattan downtown campus of the Mount Sinai Health System in New York City. Previously, he held leadership positions at Allscripts Healthcare, NYU-Winthrop University Hospital and Siemens Healthcare.
Jack received his Master of Business Administration from Cornell SC Johnson School of Management and a Master of Science in Healthcare Leadership from the Weill Cornell School of Medicine. He completed his undergraduate degree at Binghamton University in Binghamton, NY.
Vice-President of Operations
In his operations role, McLain collaborates with hospital leadership, expands the market for hospital-based services and helps make Springfield Clinic the preeminent community of caring. He works closely with regional hospital leadership in the development and placement of clinical operational divisions, including Critical Care, Hospitalist Medicine, Laborists, Clinical Radiology, Interventional Radiology and Radiation Oncology.
McLain has more than 20 years of health care leadership experience in both hospital and private practice organizations. He joined Springfield Clinic in 2014 as the director of rehabilitation services and transitioned to director of operations in 2018. In his time at Springfield Clinic he has provided leadership in the areas of Rehabilitation Services, Sports Medicine, Family Practice, General Surgery and Occupational Medicine.
He earned a Bachelor of Arts Degree in Biology, a Bachelor of Arts Degree in Athletic Training, and a Master of Business Administration from Olivet Nazarene University in Bourbonnais, IL. His professional affiliations include the American College of Healthcare Executives and the Medical Group Management Association.
McLain lives in Chatham with his wife Dawn, and they have three sons Tristan, Aiden and Landon. He is heavily involved with the Boy Scouts of America as an Assistant Scout Master and serves as a Financial Peace University Coordinator as a way to help others get control of their debt.
Vice-President & Chief Human Resources Officer
As Chief Human Resources Officer, Rutledge is responsible for all aspects of Springfield Clinic's human resources management, encompassing Benefits, Compensation & HRIS, Employee Relations, and Talent Management.
Having achieved success in human resources management at several organizations in the Chicagoland area, including United States Gypsum Corporation, Brunswick Corporation, and BP Corporation, Rutledge returned to her native Springfield in 2014 and served as a Human Resources Manager for Memorial Health System. She joined Springfield Clinic in June of 2015 as Director of Human Resources and was named CHRO in January 2017.
Rutledge earned both a Bachelor of Arts degree in Speech Communication and a Master of Human Resources & Industrial Relations from University of Illinois in Urbana-Champaign. She maintains certification as a Senior Professional of Human Resources (SPHR) and is a member of the Society for Human Resources Management (SHRM).