Quality improvement in health care is not just a project. It must be the primary function of every health care organization to continuously assess and improve its effectiveness and efficiency to improve health outcomes. We have a team of people in the Quality Management (QM) department at Springfield Clinic overseeing this function. 

In keeping with our mission to provide the highest quality health care to the people of central Illinois -- we have systems and structures in place to monitor and minimize risks with regard to preventable adverse events, avoidable deaths and customer service that exceeds the expectations of our patients.

Let Our Staff Ease Your Mind 

Our friendly and compassionate staff will take your call, listen to your problem and recommend the best course of action. The sooner you reach out, the faster we can help. Call us early and let us help you find a resolution that will work for everyone involved. 

If you have an issue, we have an answer. When you have a situation at any Springfield Clinic facility or affiliate that has not been addressed or resolved to your satisfaction, call 217.528.7541 or 800.444.7541 and ask for extension 1 or Quality Management. 

Extension 1 at Springfield Clinic is staffed Monday - Friday from 8:00 am - 5:00 pm. 

You can also contact us through our online feedback form.

Springfield Clinic is participating in the Medicare Shared Savings Program, an Accountable Care Organization (ACO). An ACO is a group of doctors, hospitals, and/or other health care providers that work together to improve the quality and experience of care you receive. ACOs receive a portion of any savings that result from reducing costs and meeting quality requirements.

• Medicare evaluates how well each ACO meets these goals every year. Those ACOs that do a good job can earn a financial bonus. ACOs that earn a bonus may use the payment to invest more in your care or share a portion directly with your providers. ACOs may owe a penalty if their care increases costs.

• Springfield Clinic’s participation in the Medicare Shared Savings Program doesn’t limit your choice of health care providers. Your Medicare benefits are not changing. You still have the right to visit any doctor, hospital, or other provider that accepts Medicare at any time, just like you do now.

• To help us coordinate your health care better, Medicare shares information about your care with your providers. If you don’t want Medicare to share your health care information, call 1-800-MEDICARE (1-800-633-4227).

ACO Literature

• Required Information for Public Reporting

• Beneficiary Notification

• Voluntary Alignment Flyer

• ACO Information

Frequently Asked Questions

Achievement of Annual Recognition  

Each year, the practice sustains recognition by demonstrating continuous alignment with PCMH through the combination of attestation and submission of information, data and evidence for selected key criteria that support each concept in the PCMH program. 

15 Primary Care locations: 

• Moweaqua, Effingham, Macomb, Hillsboro East and West, Carlinville, Decatur, Springfield Clinic Main Campus, Springfield Clinic Family Practice, Sherman, Jacksonville, Taylorville, Wabash, Springfield Clinic Pediatrics and Adolescent Center and Lincoln. 

• Our practices are recognized by NCQA (National Committee of Quality Assurance). This organization is a non-profit dedicated to improving health care quality. 

• All 15 SC primary care sites are recognized in NCQA’s Recognition Directory. 

Annual Standards Reporting 

There are six categories of standards for annual reporting.  They include:

Team-Based Care and Practice Organization 

Knowing and Managing Your Patients  

Patient-Centered Access and Continuity

Care Management and Support  

Care Coordination and Care Transition 

Performance Measurement and Quality Improvement 

PCMH Annual Recognition has specific expectations for providing timely access to care and continuous quality improvement. Practices that earn recognition have made a commitment to providing high-quality, patient-centered care. 

Springfield Clinic’s mission is to provide the highest quality health care to the people of central Illinois, without regard to disability. Springfield Clinic is equipped to meet the needs of our patients with disabilities. View Springfield Clinic's Nondiscrimination and Accessibility Information.

If you believe we have not been able to assist you, then you may submit a grievance to let us know what the problem is by following the Discrimination Grievance Procedure (see below) and submitting a Grievance Regarding Lack of Health Care Access Based on Disability Form.

Discrimination Grievance Procedure

Interpreter Services

Springfield Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats

• TTY: 1.866.548.4655

Springfield Clinic provides free language services to people whose primary language is not English, such as:

• Qualified interpreters

• Two dedicated language lines
  Spanish: 1.855.226.1738
  French: 1.866.802.3558

Request an Accommodation

To request an accommodation, please complete and submit the online Request for Healthcare Access Accommodation form. This form is not intended to be used to request medical records. If you need to request medical records, click here.

Need Help? Contact Us

If you do not believe you have received the accommodations you need to enable your access to health, let’s work together to make it right!  Please contact the QM team and speak with any member of our staff to let them know what you need or what has happened.  We will work with you to find a reasonable accommodation to ensure you have equal access to Springfield Clinic’s quality health care services.

• Springfield Clinic Quality Management Department
  1025 South 6th Street, Springfield, IL 62794
  Phone: 217.528.7541 or 800.444.7541
  Fax: 217.528.5833