Young female in a home setting sitting on couch with fuzzy blanket looking into smartphone

Our Services

Telehealth

Service Details

Through telehealth appointments, Springfield Clinic is connecting you to your provider from the comfort of your own home. Medical services can be delivered to patients through video or audio on a compatible tablet, desktop, laptop or smartphone.

Simply call 217.528.7541 to schedule a telehealth appointment with your primary or specialty care provider.

Our Specialties

Virtually connecting you to your Springfield Clinic provider from the comfort and safety of your home, telehealth services are available for the following departments:

  • Allergy, Asthma & Immunology

  • Audiology

  • Behavioral Health

  • Cardiology

  • Center for Plastic Surgery

  • Center for Women’s Health  

  • Chiropractic

  • Colon & Rectal Surgery

  • Dermatology

  • Dietetics & Nutrition

  • Endocrinology

  • Eye Institute

  • Family Medicine

  • Gastroenterology

  • General Surgery

  • Gynecologic Oncology

  • Infectious Diseases

  • Internal Medicine

  • Interventional Pain Management

  • Nephrology

  • Neurological Surgery

  • Orthopedics

  • Otolaryngology/ENT

  • Pediatrics

  • Podiatry

  • Pulmonary Diseases & Sleep Medicine

  • Rehabilitation Services

  • Rheumatology

  • Urgent Care

  • Urology

  • Vascular Surgery

Frequently Asked Questions

How can I schedule a Springfield Clinic Telehealth visit?

If you are looking to be connected to your Springfield Clinic primary or specialty care provider through telehealth services, call us at 217.528.7541 to schedule an appointment.

Is telehealth safe for me and my family?

Yes. Springfield Clinic has partnered with Doxy.me to provide you with a HIPAA-compliant visit. Doxy.me does not permanently store your protected health information and has a privacy and security officer.

What types of appointments can be seen at a telehealth visit?

Each provider has determined what appointments can be seen through a Telehealth visit. Each department has patient access specialists and nurses that can help you through the scheduling process.

What do I do if I don't know my provider's room link?

If you're scheduled to meet with your provider for a telehealth visit, you should have received your unique waiting room link from sc.care in an appointment reminder email or text message.

If you did not receive your appointment reminder, contact your provider at 217.528.7541.

What's the difference between Springfield Clinic Telehealth and TeleNurse services?

Telehealth is a “virtual” visit with your Springfield Clinic physician or nurse practitioner. These visits are considered to be, and will be billed just like a face-to-face appointment.

TeleNurse is Springfield Clinic's 24 hour "help line"—when you need medical advice, the registered nurses of Springfield Clinic's TeleNurse Department are available. This does not take the place of an appointment and is not billable. 

In what time slots can telehealth services be scheduled?

Telehealth visits will be determined by the provider. All appointments will be scheduled during regular business hours.

Springfield Clinic Urgent Care telehealth services are available daily from 9 a.m. - 6 p.m.