Mom and child patient interacting with medical provider in exam room

    Your Patient Experience

    Voice of the Patient

    Voice of the Springfield Clinic Patient

    We are a community of caring. Everything we say and do and how we say and do it is reflected in the differential patient experience you will encounter at Springfield Clinic. We want every patient to have peace of mind that they are receiving the highest quality care and are fully supported by our care team and employees. 

    Simply put, we care about our patients as people

    We all live together in the communities we serve.  We build our patient-provider relationships based on trust and communication.  We want everyone to receive the emotional and physical care they expect and deserve from their health care provider. 

    We care about your experience and rely on the voice of our patients to continually improve.

    Our Surveys

    Our patient experience surveys are administered to measure our performance during your patient journey. 

    Smartphone with Springfield Clinic survey information displayed

    Within a week of your clinic visit, you may receive a text message or email invitation from our patient experience partner, Press Ganey. These confidential surveys help us recognize employees and providers that have gone above and beyond and guide our operations team with suggestions for improvement. 

    We Listen. 

    In 2021, we've received more than 80,000 completed patient surveys with nearly 43,000 detailed patient comments. Thank you for taking the time to share your feedback so we can continually improve and recognize our employees and providers. We read EVERY patient comment!

    Thanks to your input we adapted our services such as convenient walk-in appointments for Orthopedics, and expanded Urgent Care hours, Telehealth appointments, time-saving drive-up labs and an expansion of coverage for our TeleNurse program—which stands ready in your time of need. We continue to invest in digital technologies to continually improve the patient journey and health care outcomes. 

    Your Experience

    Have an unresolved quality of care or safety concern to share with Quality Management? 

    Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form.

    One of our compassionate team members from our Quality Management department will listen to your concern right away. 

    Have a great patient story or positive experience to share?

    We’d love to learn more. 

    Please use our patient experience form to share your experience or story with our experience team. We appreciate the opportunity to recognize our employees and providers, so if you remember the names of those you interacted with, please specify!