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    Patient Portal

    Transition to athenahealth

    athenahealth logo

    Updated June 11, 2024

    Springfield Clinic changed to a new electronic health record (EHR), athenahealth, during a phased rollout in 2024. The upgrade to athenahealth allows for a modern and secure experience for both our patients and our care teams. This includes the introduction of a new portal through athenahealth.

    With the athenahealth patient portal, you can:

    • Access your personal health information

    • Securely message your care team

    • View upcoming appointments

    • Request medication refills

    • Pay your bills online

    We do not recommend downloading the mobile app for accessing the portal. It has limited functionality compared to the desktop or browser-based experience.

    Check out our new resource page with portal how-to guides and FAQs

    We've compiled a resource page with a number of how-to guides and frequently asked questions related to setting up, accessing and key functionalities of your athenahealth portal account. Please refer to this page for guided tutorials or contact our portal support team if you need additional assistance.

    Check out our resource for pre-registration

    We've put together a guide on how to complete your registration ahead of your appointment using a secure link. Refer to this page for screenshots and a how to.


    Accessing FollowMyHealth vs. athenahealth Portal

    Previous portal: Historical visits and medical records will remain in your FollowMyHealth account and you will be able to continue accessing this historical information in this portal.

    New portal: All future patient visits and test results will appear in your new athenahealth patient portal.

    Sample myhealthatsc follow my health patient portal homepage on desktop
    Sample athenahealth patient portal homepage on desktop

    FAQs About the EHR Transition

    Looking for FAQs specific to your athenahealth patient portal? Visit our athenahealth portal help page!

    Need Additional Help? Contact Portal Support!

    Portal support is available for additional assistance Monday through Friday, 8:00 a.m. to 5:00 p.m.

    Phone: 217.572.1731

    Email: [email protected]