Today, Springfield Clinic was recognized by the Business Intelligence Group as an Organization of the Year for their 2024 Excellence in Customer Service Awards. This annual business awards program recognizes organizations that communicate with their customers to provide a differentiated level of customer service.

“In today’s dynamic environment, customer service teams have had to adapt significantly,” says Maria Jimenez, chief nominations officer at the Business Intelligence Group. “We’re thrilled to recognize Springfield Clinic for their exemplary leadership and impactful contributions to improving everyday lives.”

in 2024 Excellence in Customer Service Awards from the Business Intelligence Group

Springfield Clinic was recognized for the second consecutive year as an Organization of the Year for their exceptional performance to rally 3,000 employees alongside their 650 care providers across 90 locations to continually improve the patient experience. They rank in the Top 10% nationally for patient experience, according to the more than 110,000 Press Ganey surveys collected in 2024, due to a strong emphasis on elevating the positive and sustaining excellence through ongoing customer service training, operational oversight and employee recognition.

As a physician-owned medical group, Springfield Clinic’s values are rooted in the communities they have served for more 84 years, and customer service has always been at the forefront.

“Delivering quality health care is a given but it’s how we deliver that care that matters most. We make sure our patients and their families receive exceptional service and feel well cared for,” says Kim Leistner Root, director of experience and communications at Springfield Clinic. “Listening to feedback from both patients and our employees, we are responsive to the needs of our patients and keep compassionate service top of mind in our community of caring.”

Springfield Clinic appreciates this recognition from the Business Intelligence Group and is proud of all physicians, providers and employees who made this recognition possible. Visit this page to learn more about their patient experience program.

For more information about the Excellence in Customer Service visit

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. For more, visit