Is Urgent Care open on holidays?
The Urgent Care located at Springfield Clinic Main Campus East at 1025 South 6th Street in Springfield is open every day of the year from 8:00 a.m. to 4:00 p.m.

What are Urgent Care's hours?

  • Urgent Care Main, 1025 South 6th Street - every day, 8 a.m.-8 p.m.
  • Urgent Care West, 2200 Wabash Avenue - every day except major holidays, 8 a.m.-8 p.m.
  • Urgent Care Jacksonville, 1000 West Morton Avenue - every day except major holidays, 8 a.m.-8 p.m.
  • Urgent Care Sherman, 400 St. John's Drive - every day except major holidays, 8 a.m.-6 p.m.

Should I go to Urgent Care or an emergency room?
Certain medical conditions, including stroke or heart attack, should always be treated in the emergency room. Call 911 immediately if you think you are having a stroke or heart attack.

Signs of a heart attack or stroke include:

  • Chest pain or heaviness
    • Possibly with heart racing/fluttering, shortness of breath, nausea, arm/jaw pain, severe indigestion
  • Numbness or weakness in part of your body or face
    • Possibly with slurred speech, dizziness, confusion

We do not treat the following conditions at Urgent Care. Please go to your regular doctor or the emergency room if you experience any of the following:

  • Dehydration
  • Miscarriage
  • Seizures
  • Depression/anxiety
  • Infants less than two months old with fever greater than 101˚
  • Children with burns on their palms or feet
  • Violent assault
  • Postoperative complications
  • Pregnancy complications
  • Severe Nose Bleeds

If you are having difficulty determining whether your specific symptoms can be addressed at Urgent Care or not, contact your physician's office or TeleNurse for advice. 

Does Urgent Care do school or work physicals?
Yes, up to high school aged children. You should make an appointment with your primary care physician or contact Springfield Clinic MOHA for work physicals.

Can I get a note for work or school if I am seen at Urgent Care?
We can complete Health Status Forms for you at Urgent Care. Please let the physician or a staff member know during the visit if you need a health status form. Because of privacy laws, we cannot fax you a form after you leave.

These forms may indicate that you were seen at Urgent Care and may also provide details concerning your return to work date or any work restrictions. 

What information should I bring with me if I want to check into Urgent Care?
Bring your insurance card and co-payment if you have one. If you do not have insurance, you will be required to make a $120 pre-payment.

If your insurance plan requires you to have a referral from your primary care physician in order to be seen at Urgent Care, contact your doctor’s office. We will not be able to attend your injury or illness at Urgent Care without the referral.

If I am given a prescription, will I get a written prescription to take to the pharmacy?
We will send your prescription electronically to your preferred pharmacy. The nurse will verify the pharmacy with you before sending the prescription. If you want to take a paper prescription to the pharmacy, please let any staff member know, and we can print one for you.

Alternatively, you can purchase a select number of prescriptions at Urgent Care for a flat fee of $15 for your convenience. No pharmacy insurance is required to take advantage of this convenient offer.

If I need a refill for one of my prescriptions, will Urgent Care refill it for me?
Urgent Care policy is to not refill chronic medication. You must contact your primary care physician if you need a refill.  

Can I be seen at Urgent Care if I have a medical card from the Illinois Department of Human Services?
Yes, you can be seen with a medial card from IDHS as long as you hae a primary care physician with Springfield Clinic that you have seen within the last three years.