Quality Matters

Quality Improvement in health care is not just a project. It must be the primary function of every health care organization to continuously assess and improve its effectiveness and efficiency. The Quality Management Department at Springfield Clinic oversees this function.

In keeping with our mission, to provide high-quality health care to the people of central Illinois, we are focused on quality care, patient safety, customer service and risk management. We have systems and structures in place to monitor and minimize risks with regard to preventable adverse events, avoidable deaths and customer service that exceeds the expectations of our customers.

Extension 1

If you have an issue, we have an answer. When you have any issue, problem or situation at Springfield Clinic. or any of its affiliates, that has not been addressed or resolved to your satisfaction, call 217.528.7541 or 800.444.7541 (toll free) and ask for Extension 1.

Our friendly and compassionate staff will take your call, listen to your problem and recommend the best course of action. Don't wait until you're steaming mad--call us early and let us help you find a resolution that will work for everyone involved.

Extension 1 at Springfield Clinic is staffed Monday - Friday from 8:00 am - 5:00 pm.