Access to Records

Springfield Clinic patients have a number of ways they can access their health information:

  • Request Hard Copy Records
    • Processing requests for external release of information is one of the main responsibilities of the Health Information Management (HIM) department. In order to request hard copy medical records, patients should thoroughly complete Springfield Clinic’s Authorization to Release Medical Information form.
    • Athorization to Photograph and Release Medical Images
    • Behavioral Health Records: For patients requesting Behavioral Health specific records, a Behavioral Health Authorization must be thoroughly completed. Behavioral Health records include services from Springfield Clinic’s Psychiatrist and Licensed Clinical Social Workers. The Behavioral Health Authorization requires a witness signature. Click on the Behavioral Health Authorization link to print a hard copy and forward to our Correspondence Section.
    • Completed forms should be mailed to:
      Springfield Clinic
      Attn: Correspondence Section
      PO Box 19248 1025 South 6th Street
      ​Springfield, IL 62794-9248
    • Completed authorization forms may also be faxed to 217.527.2887.
  • Access Your Personal Health Records
    • Springfield Clinic patients may choose to register to use myHealth@SC, the online patient portal which provides electronic access to their health records.
    • FollowMyHealth offers support and assistance with myHealth@SC. For more information, submit a support request or call toll free 855.264.2872.

Request an Amendment

Under HIPAA, patients have the right to request an amendment to their health information if they find incorrect information in their records. If the patient feels that their health information is incorrect or incomplete, they may request an amendment. For questions or to initiate the amendment process, please contact the Privacy Department at 217.528.7541 ext. 14216

Patient Complaints and Contacting the Privacy Officer

Under HIPAA, you have the right to file a complaint without being subject to coercion, discrimination, reprisal or unreasonable interruption of care. If you need to make a complaint about your care at Springfield Clinic please contact the Privacy Officer at 217.528.7541 ext. 14216.

Patient-centered healthcare initiatives are in place at Springfield Clinic to enable patients to take more responsibility for their healthcare. To do so, patients must be able to access and share their health information. Under the Health Insurance Portability and Accountability Act (HIPAA), patients have a right to see and obtain a copy of their medical records. At Springfield Clinic, we want to make sure that our patients are readily able to access their records. The information contained on this page provides the resources necessary for patients to request/ have access to their health information.

Springfield Clinic's Notice of Privacy Practices explains how medical information about you may be used and disclosed and how you can get access to this information. It also explains how you may file a complaint or discuss privacy related problems.

Sharing Healthcare Records with The Providers That Treat You

Springfield Clinic, like all healthcare providers, share patient records without patient consent with other providers for purposes of treatment. In addition, Springfield Clinic also shares records with other organizations in our community. This sharing is done for purposes of quality and utilization review. We also permit providers to access patient records if it is a shared patient in order to provide the best treatment for our patients.

Organized Health Care Arrangement (OCHA)

Springfield Clinic maintains some of its medical records through the use of a shared electronic health record system. The shared electronic health record system combines protected health information of Springfield Clinic patients with that of other covered entities so that each patient has a single health record with respect to physician office services provided by the participating covered entities in the Springfield, Illinois area.

Through the use of the electronic health record system for joint quality assurance and/or utilization review activities, the participating covered entities, including Southern Illinois University School of Medicine, SIU HealthCare, and Memorial Health Systems (MHS), qualify as an Organized Health Care Arrangement (“OHCA”), as defined by HIPAA. As OHCA participants, all participating covered entities may use and disclose the protected health information contained within the electronic health record for treatment, payment and health care operations purposes of each of the OHCA participants.

For questions on who participates in the OCHA, please contact the Privacy Officer at 217.528.7541 ext. 14818.

NEW! Request Records Online

Springfield Clinic now offers an online records request tool that verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Please note: Chrome, Safari and Firefox are the recommended browsers to request records online.