myHealth@SC

Manage Your Health Online!

Springfield Clinic is excited to bring our patients the latest advance in personal health care management – and YOU’RE in the driver’s seat. Welcome to myHealth@SC Patient Health Portal, the next big leap in health technology.

myHealth@SC is a secure, convenient way to manage your personal health care and communicate directly with your doctor’s office online. This FREE self-service health management tool can improve interactions with your doctor’s office, document important health care information and ultimately give you the ability to make more informed decisions about your health!

Recent enhancements to myHealth@SC:

We’re proud to unveil a newly-designed myHealth@SC to help you take a more active role in managing your health.

Whether you're looking to keep any eye on your weight or blood pressure, or need to monitor a chronic condition, myHealth@SC is a tool for everyone.

With an improved, user-friendly navigation and nearly 40 enhancements—suggested by you, our patients—myHealth@SC is now even easier to use than before! For example, quick links (“Message” and “Schedule Appt”) at the top of the page enable you to send an email or schedule an appointment from anywhere within the application—without having to leave the page you’re currently on.

Additional Highlights

  • myHealth@SC requires no downloads or installation and is accessible using your internet browser, making registration a simple “click and go” process. **If you have struggled with this process because of Silverlight issues, you are in luck! Silverlight is no longer a requirement to use myHealth@SC.
  • A video tutorial provides a step-by-step guide of how to use the portal.
  • A patient user guide and searchable knowledge base are easily accessible to answer frequently asked questions
  • Scheduling appointments, sending emails and paying bills can all be completed directly from the home screen.
  • The printing, faxing and emailing of secure messages, scanned documents, appointment information and more can be performed within the document viewer.
  • Physician profiles can be shared to outside contacts from directly within the system.

These enhancements and many more were designed to simplify the myHealth@SC process and save you time. To register for an account, please speak to a receptionist at any Springfield Clinic location.

ONLINE ACCESS - ANYWHERE, ANYTIME

  • View your health information electronically via a web browser
  • Login to your account with a Yahoo, Google, or Facebook account in addition to Windows Live ID

THE COMFORT OF A SECURE ENVIRONMENT

  • Your health information is posted to a highly secure data repository

YOUR INFORMATION - AND YOU MANAGE IT

  • Review and update your health history and personal health record online
  • Expedite appointment check-ins by completing and submitting forms online
  • Download, fax, and email select health information – immunizations history, school exam forms, and more
  • View personal health information from other participating organizations
  • Review your personal medical record, including office visits, physician notes, conditions, and medications
  • View test and lab results

CONNECT WITH YOUR DOCTOR'S OFFICE

  • Request appointments when it’s convenient for you
  • Request appointments with a new provider
  • Request a prescription refill
  • Send and receive messages from your Doctor’s office
  • Receive reminders for preventative and follow-up care
  • Add SMS text messaging to your communication preferences

PAY YOUR BILL ONLINE 

  • View, manage, and pay bills for your account online

It's YOUR health. Now you can have the access you deserve.

  • Individuals may sign up to use myHealth@SC during an office visit.
  • The receptionist will verify your identity (photo ID required) and notify the myHealth@SC team that you’ve signed up.
  • Within 5 business days, you will receive an invitation via email to activate your myHealth@SC account.
  • The email invitation will include a link to the myHealth@SC login page. From this page, you can login to myHealth@SC using an existing Windows LiveID, Google, Facebook, or  Yahoo account. If you do not already have one of these accounts, a link is provided to create one.
  • You will be required to enter an INVITATION CODE, which is the last four digits of your social security number. Please note: the invitation code is only active for 60 days.

Question: Will my entire record be available?

Answer: Currently, certain portions of the record are not available electronically. These include:

Records prior to October 2008 (available in paper form through a request to HIM)
Behavioral Health and Protected minor visits
Occupational Medicine
Ophthalmology Diagnostic Imaging
Inactive records
Allergy prescriptions/injection
External body photographs and x-ray images
Sensitive communications such as DCFS reporting
Previous non-clinic integrations (I.e. Drs. Bansal and Klingler)
Business records

Question: Why do I get appointment reminders for some appointments in myHealth@SC and not for others?

Answer: Due to the utilization of different scheduling systems, appointments reminders are not available for the Ambulatory Surgery Center, Radiology, and Laboratory.

Question: What is Windows Live™ ID?

Answer: In order to use myHealth@SC, all users must have a Windows Live ID account. These accounts are free of charge and provide necessary authentication technology in the application. Any existing email address for any email provider can be used when creating credentials for Windows Live ID. In fact, if you already have a Hotmail account, those accounts are compatible and can be used with myHealth@SC. Sign up for an account at www.passport.net.

Question: When I receive an email to sign-up for myHealth@SC, how long will the link in the email be valid?

Answer: 60 days

Question: Can a parent/guardian set up and manage an account for a child/dependent?

Answer: At this time, myHealth@SC does not support enrollment for children under age 18, adults utilizing a power of attorney or guardianship arrangement, or for records of deceased patients.

Question: Is there a timeout setting?

Answer: Yes, users will be automatically logged out of myHealth@SC after 10 minutes of inactivity.

Question: Will online consults be available?

Answer: No, billable online consults with physicians are not available at this time. The messaging feature may be used to ask simple, non-urgent questions.

Question: What if I have concerns about the content of my record?

Answer: Call Springfield Clinic at 800.444.7541 and ask for the Privacy Office. They will work with your provider to make any changes.

Question: Can I un-enroll from myHealth@SC?

Answer: Yes, your account can be disabled from further communication of medical data but the historical data will remain. This can be done within the connections tab and removing the organization from which you no longer want information.

Question: Some of the wording in my record seems to be abbreviated or stand for something. How can I know what it means?

Answer: It is common for medical records to use abbreviations. We have compiled a list of abbreviations that are commonly used.
  • Compatible Browsers: Internet Explorer 7.0 or higher, Mozilla FireFox 2 & 3, Google Chrome 4, Safari 1 & 2
  • Operating Systems: Windows or MAC
  • Microsoft Silverlight 4.0 is required (will be prompted if not installed)
  • Must have a Windows Live ID (or Hotmail)

Average turnaround times:

  • View medical record after initial sign up – up to 2 weeks
  • Please allow the following intervals for interactions with your health care providers:
    • Message request for a call back or follow up – 1 business day
    • Appointment request – 1 business day
    • Request for Rx refill – 2 business days
    • View test results – 7 business days
    • View notes from office visit – within 15 days of the visit