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Prompt Care

Fast, Convenient, Walk-in Medical Clinic — that's Springfield Clinic Prompt Care.

Springfield Clinic's Prompt Care is open 365 days a year and offers no hassle, walk-in medical care--provided by board certified family medicine specialists--for those untimely common illnesses and minor injuries that require a doctor's attention, but may not be acute enough for a visit to the hospital emergency room. Our four locations are fully equipped with  necessary diagnostic services, including onsite lab and X-ray at each facility.


Services provided at Springfield Clinic Prompt Care locations include the comprehensive evaluation and treatment of patients suffering with common illnesses and minor injuries.  The majority of the conditions we see are:

In more serious or acute cases, Prompt Care providers make certain patients receive the appropriate care and arrange for transport to a Springfield hospital or follow up with the patient's regular doctor.

Lab and radiology services are available at Prompt Care during hours of operation. These services allow our staff to treat patient conditions quickly and provide relief sooner in most cases.
  • Lab - Most lab results come back quickly and are available before the patient visit is complete. The information can then be used to determine the best treatment options for the patient.
  • Radiology - Prompt Care uses digital radiology and the results are practically immediate for physician review. The Prompt Care provider will review the X-ray and then it is formally reviewed by a Springfield Clinic radiologist the same or the next day.
    • Specialized radiology services such as CT scans, MRIs and ultrasounds are available during standard business hours (8am-5pm, M-F) at Prompt Care Main. If these services are required in an emergency situation, patients will receive those services at one of the hospitals.

Why Prompt Care?

For most patients, Prompt Care saves time and money. A visit to Prompt Care is considered an office visit by most insurance companies and a patient's out of pocket expense, or co-pay, is considerably less than a trip to the ER.

Our experienced team of physicians, nurse practitioners, physician assistants and nurses has the skills and experience to diagnose and treat your illness or injury quickly and provide appropriate treatment. In acute cases when a trip to the hospital is advised, or where follow up is necessary by the patient's regular doctor, the physicians and staff at Prompt Care will help coordinate the transfer of medical information and care.

Should I go to Prompt Care or the ER?

Certain medical conditions should always be treated in the emergency room. If you think you are having a stroke or a heart attack, you should call 911 immediately

Signs of a heart attack or stroke include:

  • Chest pain or heaviness
    • Possibly with: heart racing/fluttering, shortness of breath, nausea, arm/jaw pain, severe indigestion
  • Numbness or weakness in part of body or face
    • Possibly with slurred speech, dizziness, confusion

Conditions NOT TREATED in Prompt Care include:

  • Dehydration
  • Miscarriage
  • Seizures
  • Depression/anxiety
  • Infants less than two months old with fever greater than 101˚
  • Children with burns on their palms or feet
  • Violent assault
  • Post-operative complications
  • Pregnancy complications

These conditions require a higher level of care and should be seen in the emergency room.

We understand that it may be difficult to determine where the most appropriate place for care may be for your specific symptoms. If you are unsure, contact your physician’s office or TeleNurse for additional guidance.

Prompt Care Walk-in Medical Clinic at Springfield Clinic
Visit our four convenient locations in Springfield, Jacksonville and Sherman.

Prompt Care Main
Springfield Clinic Main Campus
East Building
1025 South 6th Street
Hours: 8 am - 8 pm, 7 days a week
(amended holiday hours)
217.528.7541 or 800.444.7541

Prompt Care West
Springfield Clinic Wabash
2200 Wabash Avenue
Hours: 8 am - 8 pm, 7 days a week
(except major holidays)
217.528.7541 or 800.444.7541

Prompt Care Jacksonville                             
1000 West Morton Avenue
Hours: 8 am - 8 pm, 7 days a week
(except major holidays)
217.243.6520 or 800.444.7541

Prompt Care Sherman

Hours: 8 am - 6pm, 7 days a week
(except major holidays)
400 St. John's Drive
217.528.7541 or 800.444.7541