myHealth@SC Frequently Asked Questions
Question: Will my entire record be available?
Answer: Currently, certain portions of the record are not available electronically. These include:
- Records prior to October 2008 (available in paper form through a request to HIM)
- Behavioral Health and Protected minor visits
- Occupational Medicine
- Ophthalmology Diagnostic Imaging
- Inactive records
- Allergy prescriptions/injection
- External body photographs and x-ray images
- Sensitive communications such as DCFS reporting
- Previous non-clinic integrations (I.e. Drs. Bansal and Klingler)
- Business records
Question: Why do I get appointment reminders for some appointments in myHealth@SC and not for others?
Answer: Due to the utilization of different scheduling systems, appointments reminders are not available for the Ambulatory Surgery Center, Radiology, and Laboratory.
Question: What is Windows Live™ ID?
Answer: In order to use myHealth@SC, all users must have a Windows Live ID account. These accounts are free of charge and provide necessary authentication technology in the application. Any existing email address for any email provider can be used when creating credentials for Windows Live ID. In fact, if you already have a Hotmail account, those accounts are compatible and can be used with myHealth@SC. Sign up for an account at www.passport.net.
Question: When I receive an email to sign-up for myHealth@SC, how long will the link in the email be valid?
Answer: 60 days
Question: Can a parent/guardian set up and manage an account for a child/dependent?
Answer: At this time, myHealth@SC does not support enrollment for children under age 18, adults utilizing a power of attorney or guardianship arrangement, or for records of deceased patients.
Question: Is there a timeout setting?
Answer: Yes, users will be automatically logged out of myHealth@SC after 10 minutes of inactivity.
Question: Will online consults be available?
Answer: No, billable online consults with physicians are not available at this time. The messaging feature may be used to ask simple, non-urgent questions.
Question: What if I have concerns about the content of my record?
Answer: Call Springfield Clinic at 800.444.7541 and ask for the Privacy Office. They will work with your provider to make any changes.
Question: Can I un-enroll from myHealth@SC?
Answer: Yes, your account can be disabled from further communication of medical data but the historical data will remain. This can be done within the connections tab and removing the organization from which you no longer want information.
Question: Some of the wording in my record seems to be abbreviated or stand for something. How can I know what it means?
Answer: It is common for medical records to use abbreviations. We have compiled a list of abbreviations that are commonly used.