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Medical Innovations at Springfield Clinic
MH@SC Support

What's New

Recent enhancements to myHealth@SC

  • Login to your account with a Yahoo, Google, or Facebook account in addition to Windows Live ID
  • Request appointments with a new provider
  • Add more demographic information in "My Info"
  • Add SMS text messaging to your communication preferences

myHealth@SC

Manage Your Health Online!

Springfield Clinic is excited to bring our patients the latest advance in personal health care management – and YOU’RE in the driver’s seat. Welcome to myHealth@SC Patient Health Portal, the next big leap in health technology.

myHealth@SC is a secure, convenient way to manage your personal health care and communicate directly with your doctor’s office online. This FREE self-service health management tool can improve interactions with your doctor’s office, document important health care information and ultimately give you the ability to make more informed decisions about your health!

Features

ONLINE ACCESS - ANYWHERE, ANYTIME

  • View your health information electronically via a web browser

THE COMFORT OF A SECURE ENVIRONMENT

  • Your health information is posted to a highly secure data repository

YOUR INFORMATION - AND YOU MANAGE IT

  • Review and update your health history and personal health record online
  • Expedite appointment check-ins by completing and submitting forms online
  • Download, fax, and email select health information – immunizations history, school exam forms, and more
  • View personal health information from other participating organizations
  • Review your personal medical record, including office visits, physician notes, conditions, and medications
  • View test and lab results

CONNECT WITH YOUR DOCTOR'S OFFICE

  • Request appointments when it’s convenient for you
  • Request a prescription refill
  • Send and receive messages from your Doctor’s office
  • Receive reminders for preventative and follow-up care

PAY YOUR BILL ONLINE (coming soon)

  • View, manage, and pay bills for your account online

It's YOUR health. Now you can have the access you deserve.


How do I sign up for myHealth@SC?

  • Individuals may sign up to use myHealth@SC during an office visit.
  • The receptionist will verify your identity (photo ID required) and notify the myHealth@SC team that you’ve signed up.
  • Within 5 business days, you will receive an invitation via email to activate your myHealth@SC account.
  • The email invitation will include a link to the myHealth@SC login page. From this page, you can login to myHealth@SC using an existing Windows LiveID, Google, Facebook, or  Yahoo account. If you do not already have one of these accounts, a link is provided to create one.
  • You will be required to enter an INVITATION CODE, which is the last four digits of your social security number. Please note: the invitation code is only active for 60 days.

Technical Requirements:

  • Compatible Browsers: Internet Explorer 7.0 or higher, Mozilla FireFox 2 & 3, Google Chrome 4, Safari 1 & 2
  • Operating Systems: Windows or MAC
  • Microsoft Silverlight 4.0 is required (will be prompted if not installed)
  • Must have a Windows Live ID (or Hotmail)

Usage:

Average turnaround times:

  • View medical record after initial sign up – up to 2 weeks
  • Please allow the following intervals for interactions with your health care providers:
    • Message request for a call back or follow up – 1 business day
    • Appointment request – 1 business day
    • Request for Rx refill – 2 business days
    • View test results – 7 business days
    • View notes from office visit – within 15 days of the visit

Support:

For support by email, please review the details on our support page.